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Jennifer Hein's avatar

I truly do believe that expertise matters. However, I also believe that we can use language that is somewhat more accessible to the consumer as well.

To be honest, one needs a great deal of expertise to make explanations easier for the "laymen to understand.

To use your examples, we don't expect to understand a pilot discussing the intricacies of aerodynamics or a doctor to discuss our condition in terms that are full of medical jargon.

In both of those cases, the "expert" finds a way to communicate the situation in terms that the layperson can understand - even if all the technical details are "dumbed down".

For example, we can be more open and honest about the fact that "time and place" play into a person's perception of wine quality without walking away from overall discussions of inherent quality.

Years ago when I ran a wine shop and someone would ask me for a Cabernet recommendation, I would start with a question like "Do you prefer a big oaky style or a more subdued, refined wine".

When met with a blank stare, I would ask, "Do you want your wine to be more like Indiana Jones or James Bond?"

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Dave Baxter's avatar

"Once possessed, expertise can be deployed in just two ways: to aid others or to entertain ourselves."

Ostensibly true, but the word "expertise" is doing a lot of heavy lifting here. Expertise in what, PRECISELY? Expertise in wine making? Wine history? Wine education? Selling wine wholesale? Selling wine DTC? These are *not* all the same "expertise". Yet the wine industry treats WSET, MW, and CMS as essentially the only "expertise" that's necesary for all of the above. Yet none of them teach anything resembling any specific role. There is no "expertise" in dealing with the modern consumer. You just have to go out there and figure it out. Yet when you say "hey, the formal education bits don't really work with the DTC selling stuff", we get articles like this saying otherwise.

You say:

"They argue that clinging to the way wine was taught and sold in the past is the cause of the current sales doldrums, and if the clinging continues, the wine industry will fail.

It is a distinct form of the anti-expert argument: Experts are so wed to their position and the assurance that the body of knowledge they possess is important that they recoil from the idea that they may be the problem."

How is it anti-expert to say we need new methods and (possibly) new language for new consumers? New trends? New generations? This has been true for all products throughout time. How is wine somehow shielded from this need? Because "expertise" aka "knowledge" is all it takes to sell a product? If that knowledge/expertise is keeping a seller from adapting to the current moment, because they think they know and do all they ever need to know and do, then that is by definition the thing that's holding sales back, without quetion.

It should also be noted that wine education currently is fairly faulty at teaching and preserving wine history. We straight-up forgot that orange wine even existed. We forgot that wines were once fairly sweet (the great 1946 Cheval Blanc had 3.5g residual sugar!), we ignore how old California wine actually is and how it beat out French wines as far back as the 1800's. Certainly none of this is taught in formal wie education r talked about much by wine "experts", who seem to constantly be cherry picking history and teaching that wine has "been the same for tousands of years" but this flatly isn't true. When the day comes that wine "experts" care more about the accuracy of history than what supports their current obsessions, then maybe we can take them more seriously. But even then: that has little to do with SALES. And brining in customers. Either they are experts in THAT, or they are not.

Treating one form of "expertise" as a catch-all for an entire industry will forever be a fallacy.

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